ICICI predicts that the volume of mobile transaction would surpass that of the net banking soon in the coming years. According to the estimates of ICICI bank, this thing would happen within 2 years. Commenting on the exponential growth on mobile transactions, ICICI bank Executive and Chief Technology and Digital Officer, B Madhivanan stressed the importance of AI (Artificial Intelligence) in this process.
Speaking on the importance on such personalized services such as AI, the top officer from ICICI anticipated products such as small ticket digital loans and insurances. Incidentally, ICICI Bank’s iMobile app has completed 10 years of operations.